About Us

Welcome to Boone House, where we create candles that illuminate your moments with a touch of elegance and sustainability. Our candles are more than just sources of light; they are crafted with care, embodying our commitment to quality, eco-friendliness, and health-conscious living.

Our Wax

At Boone House, we use a unique blend of Coconut Soy wax, known for its clean-burning, biodegradable, and natural properties. This vegan blend includes natural apricot, coconut, soy, and a minuscule amount of highly refined food-grade paraffin wax. Our wax is toxin-free, paraben-free, and phthalate-free, sourced from renewable resources to ensure a sustainable and eco-friendly product.

Eco-Friendly Wicks

Our wood wicks are not only eco-friendly but also hand-crafted from FSC Certified Wood in the USA. This attention to detail ensures a superior burn quality and a natural aesthetic that complements our candles' elegance.

Candle Care & Safety

Before Lighting

  • Trim a cotton wick to 1/4" and a wood wick to 1/8" - 3/16".
  • Keep the wax pool clear of wick trimmings, matches, and debris.

While Burning

  • Keep within sight.
  • Keep away from flammable objects.
  • Keep away from children and pets.

Disclaimer

Our fragrance oils are phthalate-free and do not contain ingredients listed under California’s Proposition 65. Additionally, our fragrances avoid the following hazard groups:

  • Carcinogens: Materials known or thought to cause cancer.
  • Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer.
  • Reproductive Toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects.
  • Organ Toxins: Toxins that can cause adverse effects or disease within specific bodily organs.
  • Acute Toxins: Toxins that can cause adverse effects from a single exposure.

Thank you for choosing Boone House. We are dedicated to providing you with candles that bring warmth, beauty, and peace of mind into your home.

FAQs


Shipping and Delivery

Q1: Where do you ship to?
A1: We ship to the US. Shipping rates and delivery times vary based on your location.

Q2: How long does shipping take?
A2: Shipping times vary depending on your location. Typically, shipping takes 5-10 business days.

Q7: How much does shipping cost?
A7: Shipping costs are calculated at checkout based on your location and the weight of your order.

Orders and Returns

Q8: How can I track my order?
A8: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's website.

Q7: What is your return policy?
A7: We accept returns within 30 days of purchase for a full refund or exchange. Items must be unused and in their original packaging. Please refer to our return policy for more details.

Q10: How do I initiate a return or exchange?
A10: To initiate a return or exchange, please contact our customer service team at byboonehouse@gmail.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.

Payment and Security

Q11: What payment methods do you accept?
A11: We accept major credit cards, PayPal, and other secure payment methods. Please refer to our payment options at checkout.

Q12: Is my payment information secure?
A12: Yes, we use industry-standard encryption and security measures to protect your payment information. Your privacy and security are our top priorities.

Contact Us

Q13: How can I contact customer service?
A13: You can reach our customer service team via email at byboonehouse@gmail.com or on our website on our Contact Us page. We are here to help with any questions or concerns you may have.

Q14: What are your customer service hours?
A14: Our customer service team is available Monday through Friday, from 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.